Knowledge Base - Download/Install

Download/Install

	How do I download TaxCalc? To download and install TaxCalc on a new computer, or update it on a computer that already uses TaxCalc, we recommend viewing our video tutorial shown below: Alternatively please follow these written steps: Go to the TaxCalc website. Click on Log in and enter your email address and...
	25 Oct, 2022 Views: 63924

	Incorrect customer account details - TaxCalc could not recognise... The Incorrect customer account details screen (pictured) will be shown if you are connecting to TaxCalc using incorrect or out of date account details. This will only happen if: your account email address has been changed through the TaxCalc website your account password has been reset. ...
	14 Feb, 2024 Views: 17671

	TaxCalc crashes during installation, updating or running the software (OpenGL) For security and functionality reasons, TaxCalc have upgraded some of the components used in the program. In a small number of cases the graphics drivers used on some machines can cause unexpected issues, and one of the following errors may occur when installing, updating or running the software: ...
	15 Feb, 2023 Views: 13126

	Reinstalling TaxCalc in case of a failed update or other unexpected behaviour On occasion the software can become corrupt. Experience shows us this is often due to a failed web download, sometimes cancelled when it takes longer than expected. In most cases a simple reinstall from the website will resolve the issue. A re-installation may also be required if an older...
	07 Oct, 2019 Views: 10391

	How to change the Advanced Display Settings within TaxCalc if the software does not display as expected We are aware that on some machines with particular graphics cards/drivers or on Terminal Server configurations, the program may not behave as expected. Some users have reported blank screens and others have reported that the program will crash when trying to select a tax return or open a set of...
	15 Feb, 2023 Views: 9276

	Can I re-download TaxCalc on a new computer? If you no longer have access to the computer you installed TaxCalc on last year – or if you uninstalled the software – you can (re-)download TaxCalc from our website. Follow these steps: Log in to your account using your email address and password. Go to My Products & Services. Click...
	09 Jan, 2017 Views: 8717

	Can I re-download TaxCalc onto my computer? It is possible to re-download TaxCalc from our website as follows: Go to www.taxcalc.com. Log in to your account using your Username (email address) and Password*. go to My Products and Services Click on the Download button. Click on the statement .I want to update TaxCalc to the latest...
	03 Oct, 2018 Views: 5615

	How to install the Windows version of TaxCalc The process to install the Windows version is broadly the same for Individual and Practice users. Running an installation will install a new version or update an existing copy of TaxCalc. Download the latest version of TaxCalc. Depending upon the version you have, you may be offered TaxCalc for...
	13 Jan, 2021 Views: 4391

	Where is my database stored and can I move it? (Practice users) The database cannot be moved due to system settings within the software. The locations are as follows. Windows Standalone users The database is called hub.sqlite. If you selected the just me option during installation, the database will be here: C:\Users\(Your...
	27 Mar, 2017 Views: 3736

	How to install the Linux version of TaxCalc TaxCalc is now available as a native version for Linux users. The installer package should work on most Linux distributions. The process is the almost same as the Windows installation process, but without the option to install for all users or just me. Go to www.taxcalc.com, login and...
	04 Jan, 2017 Views: 3088

	Cannot make a backup when TaxCalc needs updating (CloudConnect customers only) Some customers have experienced a problem when trying to update their copy of TaxCalc on the TaxCalc CloudConnect platform. The following message is received: Once running v11.15.087 or later, you will also receive the following notification: The program will not let users make a backup...
	09 Mar, 2023 Views: 2555

	Can I use TaxCalc for remote working If you have a network version of the software it is reasonably easy to configure your system to allow remote users access to the program. Alternatively you may want to consider our cloud version, which will make it easy for remote users to connect to your database. More information on this setup...
	26 Aug, 2016 Views: 1776

	I can download the TaxCalc installer but it will not run A small number of customers have reported that while they can download the installation file for TaxCalc, they cannot run it. This is likely to be caused by a feature called 'Blocked File protection Control'. To resolve the problem: Right-hand click on the downloaded file. Select Properties ...
	18 Mar, 2016 Views: 1735

	How to allow the TaxCalc installer to execute on Linux When attempting to install TaxCalc on a Linux machine, you may get the following message. This is because the file needs to be made executable. Some distributions may allow you to select a button 'make executable and run', in which case you may choose that option and skip the following...
	23 Jan, 2020 Views: 1695

	Performing a custom installation of TaxCalc (advanced users only) With the release of TaxCalc for the 2016 year, TaxCalc have included some advanced options when installing the network version of the program for the first time. These options include the ability to customise the installation location of the TaxCalc program and the database engine (PostgreSQL) to...
	27 Feb, 2017 Views: 1518