We have been made aware of an ongoing issue between Equifax, our AML partners, and Powys Council in Wales.
Equifax have not had access to the Powys Council Electoral Roll since 30 November 2017. This means that any searches made on residents of Powys Council may not have returned a correct result on the electoral roll check resulting in a 'refer' result rather than a 'pass'.
If you are unsure if your client's address is within the Powys Council area, you can use the following service https://www.gov.uk/find-local-council.
We will notify you when the situation is resolved.