Why can't my Client upload a scan of their ID document?

Article ID: 3434

Last updated: 01 Dec, 2025

UK Government standards require the individual to capture their selfie and their ID document(s) in real-time. To follow these standards and protect against fraud we do not allow for scanned ID documents.

Article ID: 3434

Last updated: 01 Dec, 2025

Revision: 2

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