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Article ID: 3359
Last updated: 14 Feb, 2024
As a security measure to protect your sensitive information we have monitoring in place for situations when your account has received multiple unauthorised access attempts. In some situations we will temporarily lock your account and this is to safeguard your data/information. While your account has been locked you will not be able to access any TaxCalc services until this has been resolved. Is my account currently locked?If your account has been locked you will receive the following message:
Please note we're looking to improve the wording on this message. How do I unlock my account?To regain access to your account please contact TaxCalc Support on 0345 5190 882 and you may be asked some security questions to verify the account details before we can unlock this account.
If you experience this out of hours please email support@taxcalc.com where we will review this as soon as possible.
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