Article ID: 1171
Last updated: 31 Mar, 2017
If you receive this error message it means that either the downloaded file is corrupt or it contains special characters that HMRC can't read. Corrupt fileIf you opened the downloaded file and then used File > Save As, it might be corrupt. The correct way to save a downloaded file is to convert it through your browser as follows:
Special charactersChange any special characters so that HMRC can read the file. For example, change café to cafe.
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