Knowledgebase Support HMRC Useful links
Knowledgebase home
Tax Return Production
Accounts Production
Practice Management
VAT Filer
CloudConnect
Anti-Money Laundering
Support home
Video Training Guides
NEW

Hot Topics
SimpleStep Guides
Release Notes
Technical
Known Issues

HMRC Status
Useful Links
MTD for Agents MTD for Businesses What is MTD
Preparation
Agent Services Account
MTD for VAT
MTD for Income Tax
MTD for VAT
Digital Record Keeping
Quarterly Updates
Step-by-step Guide
HMRC's MTD Timeline
TaxCalc's MTD Journey
Filing Online
Error message: Data does not match / HMRC failed data checks
When filing a 64-8 form online, you might see the following error message, stating that the data doesn't match. This usually means that your postcode or National Insurance Number doesn't match that held by HMRC. Before you can file the 64-8, you need to contact HMRC and ask them to update...
rating 17 Dec, 2015 Views: 2460
How do I register for online filing to HMRC?
To register for online filing you'll need your: Unique Taxpayer Reference (UTR) – the 10-digit number that appears on any correspondence from HMRC. National Insurance number or postcode. If you don't have a UTR, complete the Registering for Self Assessment form. HMRC will then send you...
rating 06 Nov, 2015 Views: 2320
How do I move my tax return between two computers to file online? (Individual Users)
To move your tax return between two computers, it is recommended follow these steps: Complete your tax return and save it to a known location using File > Save. To find a tax return that you've already saved, go to My Returns, click on your name and make a note of the file location. Exit...
rating 27 Dec, 2019 Views: 2172
Changing your UTR
Your Unique Tax Reference will usually stay with you for good once it has been assigned to you, as this identifies who you are on HMRCs records. There are however, some exceptions. If you are made bankrupt, then a new UTR will be assigned to you. This will come into use the year after your...
rating 22 Sep, 2017 Views: 2012
Why hasn't my return been updated on the HMRC website?
It usually takes 48 hours for HMRC to update its website after you file a return using TaxCalc. If you log into the HMRC website after this time, it will say that the return has been filed. If it hasn't been updated after 48 hours, call HMRC helpdesk on 0300 200 3600 and give them your IR Mark,...
rating 14 Jan, 2021 Views: 1483
How do I use the Batch Filer module?
The Batch Filer module allows you to file SA100, SA800 and SA900 tax returns in batches instead of individually. You can access Batch Filer from the home screen. The Batch Filer screen will give you details of any previous batches created and break them down by name, number of returns, client...
rating 23 Oct, 2019 Views: 761
Can I still use separate credentials for each client when filing online?
You can still use separate filing credentials when filing online. You'll have two options when you file the return: Manually type in the credentials that you use to log into the HMRC website – this can be any user ID and password that's registered to file online for this Unique Taxpayer...
rating 19 Nov, 2015 Views: 695
3320 - The period to which this returns computation does not coincide...
3320 - The period to which this returns computation does not coincide with the effective from/to dates of the referenced computation Taxonomy. Please correct and submit. HMRC implemented a change to the Corporation tax system on 11/12/17. This change relates to their system being unable to...
rating 13 Dec, 2017 Views: 499
3321 – Out of Date or individually submitted DPL Taxonomy
HMRC implemented a change to the Corporation tax system on 11/12/17. This change relates to their system being unable to accept certain tagging standards for accounting periods starting after 31/12/2015. This is the tagging that is applied within the accounts and computations. This means that...
rating 13 Dec, 2017 Views: 297
"Error: Connection closed" When submitting a Tax return to HMRC
The following message may be seen when trying to file a return to HMRC. This has been seen when Kaspersky Endpoint Security for Windows (V.10) was installed. Kaspersky was causing a problem with the "web control" filtering module If you disable the "Web Control" filtering module it should...
rating 27 Dec, 2019 Views: 269
How to register for online filing to HMRC as a Non Resident.
If you are a non-resident, you will be unable to register for online filing in the normal way as HMRC require you to have a National Insurance number (NINO) or a Unique Tax Reference (UTR) already. If you do not have either, you will need to contact them further but our customers previously have...
rating 24 Mar, 2020 Views: 167
tcSyncCH message when filing an SA100 return. The program requests the user to use the synchronisation tool
Some individual users have reported that the following message is seen at the 'check and finish' stage when they are filing an SA100 return If you are an individual user this message should not be appearing and can safely be ignored. Do not try to synchronise the data. Important: If you...
rating 17 Oct, 2019 Views: 127

Prev Next →
1 2