Biometric Identity Check - Liveness Results
This article aims to help you understand the results you may see for the Liveness check performed as part of the biometric identity check.
Liveness Results
Once the Liveness check has been completed by your client, you will see one of two results:
- PASSED (Green) - When a Liveness result appears as green, this means that our partner Credas has been able to confirm the individual is live and present when completing their check via either passive Liveness or the individual completed the pose (UAP) they were asked to do and Credas could confirm they were live and present.
- FAILED (Red) - When a Liveness result appears as red, this means that Credas has been unable to confirm the individual is live and present via passive Liveness and the individual has not completed the pose (UAP) they were requested to do.
Reasons an Individual may not pass a Liveness check
An individual might not pass the Liveness check for a number of reasons, for example:
- The picture is of someone on a computer screen, so they are therefore not live and present;
- They have taken the selfie in a dark room limiting visibility;
- They did not complete the action correctly they were asked to do.
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