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Article ID: 3333
Last updated: 24 Aug, 2023
When using the AML ID Check you may come across a situation where you cannot find a client's address. The first check would be to independently verify the address details on Royal Mail - Find a postcode which can be used to search for your client's address. If the address cannot be verified above, please email support@taxcalc.com with details of the address so we can liaise with our third party provider (Equifax) to get this added to their system. Once this has been added to their system we will advise you via email/call so you can re-attempt the search. If the address cannot be found then you may need to check with your client otherwise you may need to contact either the Royal Mail or your client's local authority to officially register their address.
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