Why does the Pending record requests widget Total not match the number of records within the Pending queue?

The Pending record request widget includes all messages which have been generated via Automation.

Each type of Pending records request is then shown as a separate total.

The Pending queue will also include Scheduled messages, generated when selecting Sent Later from the Send Message screen/dialog and Failed messages. These are not included within the Pending record request widget.

For more information on Communications Centre, please see KB3199 Communications Centre: Collateral.

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