Below is a list of notable issues that have been reported in recent versions of TaxCalc since their release. Other issues may exist that have not yet been confirmed or investigated, or are trivial/cosmetic. This should be read in conjunction with our article How are software enhancements and issues prioritised at TaxCalc?
Issue Description | Workaround | Case reference |
Resolution schedule |
Amendments to mappings for third party integrations not saving for subsequent imports. | PROD-11444 | v14.5.601 | |
Unable to file Accounts prepared before March 2022 electronically to Companies House. Please note Companies House stopped supporting accounts submitted using the 2019 taxonomy from November 2023. |
The Accounts will need to be paper filed. | PROD-10875 | v14.5.501 |
Where postings have not been allocated to directors, allocating postings via hyperlink may results in the application crashing. | Allocate the directors via the Posting screen | PROD-10825 | Resolved in v14.3.260 |
When preparing accounts under FRS 105 (without director’s report), and the director who’s signing the Balance Sheet;
Or 2. director has resigned since the year end, (but before the date of signing the report) and they are included in the Directors Advances, Credits and Guarantees note. submitting a CT600 returns a submission error; ChRIS 3315 Accounts Generic dimension member (bus:DirectorX) has no associated name or description item. |
In Accounts Production:
On the CT:
|
PROD-9562 | Resolved in v14.3.260 |
Posting batch screen is too big and cannot be resized | Drag the corner of the window of the posting batch screen to resize | PROD-642 | TBC |
Issue Description | Workaround | Case reference | Resolution schedule |
In some cases the HMRC Token is being prompted for frequently and not lasting for the expected token length. | In some cases deleting the token and creating a new, rather than updating an existing one is needed. Otherwise please contact support@taxcalc.com so we can investigate this further. | PROD-10824 | Resolved in v14.3.260 |
Read only message appearing in Notifications Panel (Non-practice users) | Usage of the application is retained so users can ignore the Notification and proceed with required entries. | PROD-5165 | TBC |
Issue Description | Workaround | Case reference | Resolution schedule |
Companies House \ Check Companies House Filing History can cause an application crash when checking all items. |
Checking the outstanding items individually is unaffected. If you have a report of a user logged into this area when they're not please ask that user to close TaxCalc. Then log in as admin and go to Admin Centre \ Users and right-click \ Log Out User to fully remove their login session. |
PROD-11440 | v14.5.601 |
CS01 - Filing Error #9999 "Invalidelement AcceptLawfulPurposeStatement" for forms dated before 5 March 2024 | Please email support quoting PROD-11404 (support@taxcalc.com) where one of the team can review and advise accordingly. | PROD-11404 | contact support |
Confirmation statement : Filing error #9999-Fatal: Invalid Company Authentication code | The validation is incorrectly present where the Company Authentication is correct. If the code has been checked please ignore this message in that situation and the filing will go through as needed. | PROD-11402 | v14.5.601 |
VAT Dates not showing on Job even though the business section is set up | Edit the job and untick the 'Set client work is ticked' > save and the dates will pull through | PROD-8322 | TBC |
Company Incorporator Locking an incorporation generates Check and Finish messages for missing security information | The missing information has been submitted to Companies House and does not require re-entering when manually polling for a response. | PROD-7319 | TBC |
Issue Description | Workaround | Case reference | Resolution schedule |
HealthCheck too large to send through TaxCalc. | How to send a Health Check report | PROD-7332 | TBC |
2FA QR code does not appear after disabling then re-enabling the service. | How to Reset the Two-Factor Authentication Details | PROD-6417 | TBC |
2FA Generated authentication codes are incorrect. | How do I synchronize my system date and time to use authentication applications | N/A | N/A |
"There is no application set to open the document" when double clicking on a 2021 return on a Mac system. | Select Choose Application and choose TaxCalcHub. | PROD-5842 | TBC |
Unable to resize windows | Check your scaling in your display settings on windows. | PROD-642 | TBC |
Display or size issues with TaxCalc on Windows computers | Please see Knowledge Base article on: TaxCalc display is too large after update. | N/A | N/A |
Error updating database after restoring an old database into the latest version of TaxCalc | Please see Knowledge Base article on: Error Updating Database after restoring from an old backup file. | PROD-4777 | N/A |
Linux / Linux distributions Fetch process does not complete. | A blank screen is shown when trying to fetch a new VAT token. | PROD-5408, PROD-5291 |
N/A |