Below is a list of notable issues that have been reported in recent versions of TaxCalc since their release. Other issues may exist that have not yet been confirmed or investigated, or are trivial/cosmetic. This should be read in conjunction with our article How are software enhancements and issues prioritised at TaxCalc?
| Issue Description | Workaround | Case reference |
Resolution schedule |
| Import from third party may fail where the year end is 29/02/2024. |
A. Change the TaxCalc year-end to 28/02/2024 for the import to work and then enter the additional day (29/02/2024) manually. B. Import via CSV |
PROD-11654 | TBC |
| Lead schedules - Capital & Reserves schedule omitted for companies and LLPs applying FRS 102 1A |
Account Setup - Statement preferences - Include ‘Statement of changes in equity’ - this willl trigger the Reserves schedule in the Lead Schedule report as well as add an additional ‘Statement of changes in equity’ statement in financial statements. |
PROD-9439 | TBC |
| TPL – In some cases the Profit/Loss for the financial year is removed when posting to taxation account is deleted | Post a reversing journal to one of the taxation codes so it nets off to nil (eg debit code 3800 £100 credit code 3800 £100) and rerun the accounts. | PROD-7128 | TBC |
| In some cases, check and finish is reporting the Total comprehensive income in SCE does not match SCI when a prior year adjustment is posted | If you are happy with the entries the warning can be ignored. | PROD-6296 | TBC |
| Posting batch screen is too big and cannot be resized | Drag the corner of the window of the posting batch screen to resize | PROD-642 | TBC |
| Issue Description | Workaround | Case reference | Resolution schedule |
| Read only message appearing in Notifications Panel (Non-practice users) | Usage of the application is retained so users can ignore the Notification and proceed with required entries. | PROD-5165 | TBC |
| Issue Description | Workaround | Case reference | Resolution schedule |
| In some cases, when polling individually or via check all pending options the application can crash. This can happen where the submission(s) contain at least one CS01 submission with director verification pages. |
CS01 statues can be polled from CHF module - Check & Finish - File to Companies House - Check Status within Online Filing History. To clear the logins go to Admin Centre \ Users and right-click on the login named and then close/re-open the application. |
PROD-14952 | under review |
| 'Occupation' error in xml while submitting CH01 |
Create a fresh form CH01 as there is no way to delete the previously entered occupation that is now no longer required. |
PROD-14912 | n/a |
| CS01 - Directors who are not current directors are appearing under the Directors Identity Verification page |
Tick the box to say that the CH personal code has already been submitted for the Director with the ceased relationship and ignore the C&F warning. |
PROD-14872 | Resolved in 16.8.200 |
|
The Work Management screen columns can be removed however they cannot be selected again. Similarly in Practice Manager altering the columns are not saved on re-opening of the applicaion. |
Close and re-open the application |
PROD-14870 & PROD-14874 |
Resolved in 16.8.200 |
| MemorandumPersonalAuthentication failure for IN01 | Contact Support | PROD-14865 | Resolved in 16.8.200 |
| VAT Dates not showing on Job even though the business section is set up | Edit the job and untick the 'Set client work is ticked' > save and the dates will pull through | PROD-8322 | TBC |
| Company Incorporator Locking an incorporation generates Check and Finish messages for missing security information | The missing information has been submitted to Companies House and does not require re-entering when manually polling for a response. | PROD-7319 | TBC |
| Issue Description | Workaround | Case reference | Resolution schedule |
|
Update to v16.6 results in an error which includes: duplicate key value violates unique constraint "idx_xxxxx_xxxxx_pkey |
Launch TaxCalc and click on Skip Update to revert back to the prior release. Please contact TaxCalc Support to report the error. | PROD-14732 | Resolved |
| HealthCheck too large to send through TaxCalc. | How to send a Health Check report | PROD-7332 | TBC |
| 2FA QR code does not appear after disabling then re-enabling the service. | How to Reset the Two-Factor Authentication Details | PROD-6417 | TBC |
| 2FA Generated authentication codes are incorrect. | How do I synchronize my system date and time to use authentication applications | N/A | N/A |
| "There is no application set to open the document" when double clicking on a 2021 return on a Mac system. | Select Choose Application and choose TaxCalcHub. | PROD-5842 | TBC |
| Unable to resize windows | Check your scaling in your display settings on windows. | PROD-642 | TBC |
| Display or size issues with TaxCalc on Windows computers | Please see Knowledge Base article on: TaxCalc display is too large after update. | N/A | N/A |
| Error updating database after restoring an old database into the latest version of TaxCalc | Please see Knowledge Base article on: Error Updating Database after restoring from an old backup file. | PROD-4777 | N/A |
| Linux / Linux distributions Fetch process does not complete. | A blank screen is shown when trying to fetch a new VAT token. | PROD-5408, PROD-5291 |
N/A |