How to resolve the white screen issue on my Mac

After a recent update, some customers using TaxCalc on a Mac OS may encounter a white screen when attempting to view a tax return (new or existing). Your data is safe but not visible within TaxCalc itself. The resolution is specific to the Mac OS which you are running so please review the below information. 

The first thing you will need to know is which Mac OS you are using. To do this, click on the Apple icon (which is located at the top left of the screen) then select About This Mac.

Big Sur (11.1 / 11.2)

If you are running Big Sur, please follow these instructions:

1. Delete all additional instances of TaxCalc from your Applications folder.
2. Run this installer - TaxCalc Mac V11.11.058 Big Sur.
3. If prompted select to Replace the current installation.
4. Open TaxCalc and click OK to the Apple message 
         "TaxCalcHub" can't be opened because Apple cannot check it for malicious software.
5. Open Settings > Security & Privacy and select the General tab and choose to Open Anyway
6. When TaxCalc opens select Settings > Advanced display settings from the top toolbar.
         Set 3D acceleration to Use Software Rendering.
         
Set 16-bit colour mode to Support 16-bit colour.
7. Apply changes then close and restart TaxCalc.
8. Your returns will now be displayed. 

If the above steps do not work follow these further instructions to resolve this display issue.
How to comprehensively resolve the white screen display issue on Mac OS Big Sur - Personal
How to comprehensively resolve the white screen display issue on Mac OS Big Sur - Practice

‚Äč

Catalina or prior Mac OS (10.15 or earlier)

If you are running Catalina or a prior supported Mac OS, follow these instructions:

1. Delete all additional instances of TaxCalc from your Applications folder.
2. Run this installer file - TaxCalc Mac V11.11.063
3. If prompted select to Replace the current installation.
4. Open TaxCalc and click OK to the Apple message 
         "TaxCalcHub" can't be opened because Apple cannot check it for malicious software.
5. Open Settings > Security & Privacy and select the General tab and choose to Open Anyway
6. Your returns will now be displayed.

If the above steps do not work follow these further instructions to resolve this display issue.
How to comprehensively resolve the white screen display issue on Mac OS Catalina or earlier - Personal
How to comprehensively resolve the white screen display issue on Mac OS Catalina or earlier - Practice

If an issue persists please contact support for further assistance.



Article ID: 3134
Last updated: 17 Feb, 2021
Revision: 55
Technical -> How to resolve the white screen issue on my Mac
https://kb.taxcalc.com/index.php?View=entry&EntryID=3134