In order to diagnose certain issues it may be necessary to send TaxCalc a Health Check.
This can be completed from inside the program by using the menu options on the top toolbar.
If, however, you cannot open the program, you can send a Health Check manually
This will then open a command prompt window (black box), which will then close. Once this has happened:
Look for the file HealthCheck.zip email a copy of this file to support@taxcalc.com. This file will allow us to investigate how and why your problem occurred.
Click on the macOS spotlight magnifying glass, type terminal, then press enter:
Copy and paste the below script into the terminal window:
chmod u+x /Applications/TaxCalcHub.app/Contents/healthcheck.sh
/Applications/TaxCalcHub.app/Contents/healthcheck.sh
Open /tmp
Press enter and once the HealthCheck has been generated, you will see the mac /tmp folder appear on screen to reveal the newly created zipped health check.
Send a copy of this file to support@taxcalc.com. This file will allow us to investigate how and why your problem occurred.
Navigate to the Home/TaxCalcHub/bin directory and run the HealthCheck.sh file, save the output.
Send a copy of this file to support@taxcalc.com. This file will allow us to investigate how and why your problem occurred.