How do I find a missing file? (Individual, Partnership and Limited Company users)

When using TaxCalc's Individual, Partnership and Limited Company range of products, all returns that you create are stored on your local machine as return files.

The files will be named with the following extensions:

If you receive a File Missing error, this means that the file has been moved, copied or deleted.

We have a video walk through available to follow below:

Alternatively, please see the written instructions below. To search for the missing file, please follow these steps:

  1. Search for the file extension without the tax year (for example, .tcs). This will search your computer for all TaxCalc files for all years and will give you the starting point you need to relink the files within TaxCalc.
  2. Make a note of the location of the file that you need.
  3. In TaxCalc, click on Relocate File (usually shown on the left) and you'll be asked where the file is located.
  4. Browse to the file location and relink the file.

NOTE: We are unable to provide copies of files that have been permanently deleted or lost. If you need information from a missing return, call HMRC's Self Assessment Helpline on 0300 200 3310.



Article ID: 2093
Last updated: 21 Mar, 2019
Revision: 16
Video tutorials -> How do I find a missing file? (Individual, Partnership and Limited Company users)
https://kb.taxcalc.com/index.php?View=entry&EntryID=2093