How to use Steps Recorder to help support resolve an issue

Steps recorder (or problem steps recorder) is a handy tool built in to Windows7, 8 and 10 to help support technicians resolve issues on remote machines

If you are encountering an issue and need to walk a technician through the steps then recording the process in steps recorder can be very helpful.

Close any other windows you have open - Steps Recorder records screenshots and you may not wish to have other details visible on screen.

Go to START and in the search window type psr and press return (Steps recorder can also be found in programs - Windows accessories)
A small window opens

Click Start Record
Run through the process you wish to show to the technician, make sure any error messages appear on screen.
When finished click Stop Record
Click on Save and choose a save location.
Then attach this to an email and send to TaxCalc

More information can be found at http://windows.microsoft.com/en-gb/windows7/how-do-i-use-problem-steps-recorder