If you receive a message similar to the following when creating a PDF or previewing one, it means that there is an illegal character at the end of the client's name.
The character(s) normally show as a space and are most often carriage returns caused by copying and pasting the name from elsewhere, such as word or PDF documents etc..
To resolve this issue fully, follow the below steps - depending on the return type in question
Open the tax return in question
Delete the entry that appears in Company Name and manually type this back in
Try to generate the pdf file again under your preferred PDF print settings.
If this works, you also need to review the entry in Practice Manager.
Double-click on the client name.
Go to Company Information and delete the Company Name and manually re-enter the name here too.
Go to Finish > Finish and Save.
Open the tax return in question
Delete the entries that appear in all of the name fields (First Name, Middle Name(s) and Surname) and manually type these back in
Try to generate the pdf file again under your preferred PDF print settings.
If this works, you also need to review the entry in Practice Manager.
Double-click on the client.
Go to Personal Information and delete the entries within the name fields and manually type the entries here too.
Go to Finish > Finish and Save.
Open the tax return in question
Delete the entry that appears in Name of partnership and manually type this back in
Try to generate the pdf file again under your preferred PDF print settings.
If this works, you also need to review the entry in Practice Manager.
Double-click on the client name.
Go to Partnership Information and delete the entry for Name of Partnership and manually re-enter this
Go to Finish > Finish and Save.
Open the tax return in question
Delete the entry that appears in Trust Name and manually type this back in
Try to generate the pdf file again under your preferred PDF print settings.
If this works, you also need to review the entry in Practice Manager.
Double-click on the client name.
Go to Partnership Information and delete the entry for Name of Trust and manually re-enter this
Go to Finish > Finish and Save.
If the issue persists, please contact the Support Team who will be able to further troubleshoot this issue and assist in resolving the printing issue fully.