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Replacement of 0845 numbers with 0345 ones

Article ID: 2516
Last updated: 23 Oct, 2019

We have now fully replaced our 0845 numbers with 0345 equivalents. We have switched only the initial two digits in every case so, for example, our main support line has changed from 0845 5190 882 to 0345 5190 882.

Almost all customers will pay slightly less for a call to these numbers than they paid to call our original 0845 numbers. A small number of customers will pay the same but no one will pay more.

By law, when called from a UK landline or mobile, 0345 numbers are charged at the same rate as standard geographic numbers (those with 01 or 02 prefixes) and will be included in any inclusive package in the same way.

Customers calling from outside the UK who are unable to call 0345 numbers may contact us on +44 118 936 4805 as in the past. We recommend using our 0345 numbers if you are able as these will be retained in the event of any future office move, whereas that may not be possible with the geographic number above. Calling this number from any UK landline or mobile will never be cheaper than calling our 0345 number.

Alternatively, we are happy to call customers back in response to an emailed request. In which case please let us know if there is a preferred time period during which to call.

Please do update any records and saved numbers to avoid any disruption to your support service when the old 0845 numbers are eventually discontinued.

Article ID: 2516
Last updated: 23 Oct, 2019
Revision: 2
Views: 988
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