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Why aren't the IRmark and time stamp appearing when I print a tax return?
If the IRmark and time stamp are on the top of each page, and on the pdf preview but don't appear when you print your return, check your printer settings: Go to the heading Page Sizing & Handling. Click on Fit. Click on Fit to printable area or Shrink to fit (or similar). Print document. ...
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24 Mar, 2022
Views: 920
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Failed to Collect Package
When TaxCalc is installed, it does a base install of the program, and will then collect additional packages (if required) during the setup/configuration stages. If there is a problem collecting these additional packages, the following information screen will be shown. This is likely to be...
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12 Apr, 2016
Views: 910
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TaxCalc 2010 and 2009 will not install or open in Windows 8 or Windows 10
if you are using a Windows account on Windows 8, TaxCalc 2009 and 2010 may not function. When you configure a user account in Windows 8 it will ask you to set up the user as a Windows Account.This type of account allows you to sync between PC's, log in to cloud accounts like OneDrive and the...
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24 Mar, 2020
Views: 886
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Problems encountered when backing up or restoring TaxCalc
There are currently no known issues with the backup or restore routines in TaxCalc. However if there are problems that occur then it is recommended to check the following attributes: When restoring a backup, make sure that the file format is correct for the database type you are running. For...
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27 Dec, 2019
Views: 869
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Help files not visible on a Mac
On the 22nd October 2021 we updated the installation media for our Mac users. If you are experiencing the problems detailed in the article below please firstly re-download the Mac installer from your TaxCalc account under My Account \ My Products and Services and try the installation again. If...
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22 Oct, 2021
Views: 856
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Can I run TaxCalc on Linux?
The TaxCalc application is now available on Linux for Individual and Standalone practice users. We are currently developing a network version which will be available in the future. As for now, you are able to have a LINUX machine as one of the additional machines if a windows machine acts as the...
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29 Mar, 2022
Views: 848
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How do I view, modify or import old CT600 returns? (Business users)
If you want to open a CT600 return made in an earlier version of TaxCalc, first try to open the file in TaxCalc using File > Open. TaxCalc 2007 To view a return prepared in TaxCalc 2007, check that you have the final release of the software (version 7.10.08): Go to Help > About...
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03 Aug, 2020
Views: 826
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How do I merge clients in my list?
It is good practice for all TaxCalc users to work from a single database. Previous versions of the program have allowed multiple installations to exist however going forward to fully take advantage of new and forthcoming modules and products it is highly advantageous to work from a single...
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27 Sep, 2022
Views: 826
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I cannot see any help files when I look at TaxCalc help
If when opening the help documentation in TaxCalc the help windows are blank for all filters , please follow the steps to navigate through: On your windows start button type %appdata% This will open folder -Users\username\AppData\Local\Acorah Software>Taxcalc Hub>help files. Delete the...
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26 Jan, 2021
Views: 812
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Should I pick "Just me" or "All users" on this computer when I install TaxCalc
During the installation process Individual and Standalone Pro users are asked whether the installation should be for Just Me or All Users, the only difference in either case is where the database is stored. Picking Just me means the database will be stored in the users appdata folder structure ...
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18 Mar, 2016
Views: 810
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Cannot see files on Import dialogue when browsing for them
On occasion, customers report that they cannot import previous years' files. This may happen if you are trying to import from the folder Program Files or Program Files (x86). Windows puts permissions on the system which unfortunately will not allow the software to access these folders. If...
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18 Mar, 2016
Views: 795
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Message from TaxCalc - Cannot replace the file (when printing/previewing or saving a PDF)
If you receive a message similar to the following when creating a PDF or previewing one, it means that there is an illegal character at the end of the client's name. The character(s) normally show as a space and are most often carriage returns caused by copying and pasting the name from...
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03 Jan, 2024
Views: 785
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Connecting to the internet through a mobile phone hotspot
There are times when your normal network may not be available. The local version of TaxCalc only needs an internet connection when filing/submitting or upgrading the licence/program. The CloudConnect version of TaxCalc requires an internet connection to function. This article will help you get...
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15 Feb, 2018
Views: 782
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Create an additional user in Windows 8
In Windows 8, It appears that you need to enter an email address to create a user account. however this creates a Microsoft Account, which is not always wanted. There is a way to get around this. This process is useful if a Test account needs to be created for a Postgres install, or if users...
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18 Mar, 2016
Views: 777
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Installing TaxCalc under WINE on Linux
TaxCalc have released a native Linux version of the program and we recommend any customer using Linux to use it. TaxCalc are unable to provide assistance with using our product under WINE Please see our article Will TaxCalc run on Linux? for more details.
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10 Jan, 2019
Views: 756
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